الشحن

Shipping Policy

Free delivery across the U.A.E.

Delivery is currently free on all orders within the U.A.E. We don't ship outside the U.A.E. at the moment.

Personally delivered by us

We don't use third-party couriers. As a small family business, your order is hand-delivered by one of the AAZ Jewellery business partners, so your jewellery never passes through anyone else's hands from our office to your door.

Delivery times

In-stock items: delivered within 1–4 business days.
Out-of-stock items: restocked and delivered within a maximum of 4 business days.

We'll contact you to arrange a convenient delivery time.

Store pickup

Prefer to collect in person? You're welcome to pick up your order from our office at 307, Al Kaz Building, behind National Bank of Fujairah, Al Ras, Deira, Dubai, and pay by card or cash.

Where we deliver

We deliver to residential and commercial addresses only. We can't deliver to public places such as malls, hotels, restaurants, hostels or roadside locations. Please make sure your recipient details are accurate.

Secure delivery with ID check

To keep your jewellery safe, we'll ask for proof of identity on delivery or pickup. Please have one of these ready:

Emirates ID
Passport

The name on the ID must match the name on the order. If a different person will receive the order, please contact us before the delivery date. We may ask the cardholder to confirm the order and provide the recipient's details.

If valid, matching ID can't be shown, we reserve the right to withhold the delivery. This protects you and makes sure your order reaches the right person.

Check your order on delivery

Please check your jewellery when you receive it. If anything is damaged, defective or not what you ordered, contact us within 48 hours with clear photos. See our Returns & Refund Policy for details.

Missed and refused deliveries

If you're not available, we'll arrange up to three delivery attempts. After that, the order returns to our Dubai office, and you're welcome to collect it or arrange a new delivery. If a delivery is refused, the customer is responsible for any costs this causes.