Returns & Shipping

Returns and Shipping Policy

Thank you for choosing us for your jewelry needs. We are committed to providing you with the best shopping experience possible. Please take a moment to understand our transparent Returns and Shipping Policy.

Returns

Customized Items

Regrettably, personalized or engraved items cannot be returned or refunded due to their unique nature.

Returning Items

For regular items, kindly follow these guidelines when requesting a return:

  • Include the original receipt and invoice.
  • Ensure the product is in its original box and packaging.
  • Keep the label/tag intact with the product.
  • Merchandise should be unused, free from wear, scratches, alterations, or resizing.

Timeframe

You have a generous window of 7 days from receiving your order to request a return. Rest assured, we'll process the refund within 10 business days after receiving the returned item and conducting a thorough quality check.

Cancellation

If you change your mind about non-customized orders before they're shipped, you're welcome to cancel. Upon cancellation, we'll refund the amount directly to your bank account within ten working days.

Refund Process

If you decide to return an item, reach out to our friendly customer service team via phone or email. They'll guide you through the process. After we receive and inspect the item, we'll swiftly initiate the refund.

Refund Options

We value your satisfaction. We'll refund the full amount to your bank account. If, for any reason, the transaction isn't successful, we can offer you a promotion code or coupon as a gesture of goodwill.

E-wallet Feature

As an added convenience, you have the choice to retain your refund as credit in our secure e-wallet. This credit can be easily used for your future purchases with us.

Delivery & Shipping

Location Delivery (In U.A.E)

  • If the recipient isn't available during delivery, the courier will make up to three attempts. If still unreachable, the item will be returned to our office.
  • If a customer chooses not to accept the delivery, they will be responsible for return shipping costs and any associated import duties.
  • We kindly request your cooperation in ensuring your availability for successful package delivery.
  • Please note that we can only deliver orders to residential and commercial locations. Unfortunately, we cannot deliver to public places such as malls, hotels, restaurants, hostels, or on-road locations.

Within UAE

To ensure smooth delivery, please provide accurate recipient details. The recipient will need to show valid identification upon delivery for verification.

Outside UAE

Presently, our delivery services are limited to within the U.A.E.

Verification for Secure Delivery

To ensure the secure and accurate delivery of your precious items, we have implemented a simple yet fool-proof verification process. When our delivery person arrives with your order, they will kindly request proof of identity.

What You Need to Do

To make this process as easy as possible for you, please have one of the following identification documents ready:

  • National ID Card
  • Passport

Why It Matters

This additional step is designed to protect you and ensure your order is delivered to the right person. By verifying your identity, we minimize the risk of any misunderstandings or incorrect deliveries.

What If You Can't Provide Proof of Identity?

We understand that there might be exceptional circumstances where you can't provide proof of identity during the delivery. In such cases, please contact our customer service team before the scheduled delivery date to discuss alternative arrangements.

Denial of Delivery

Please note that if you fail to provide proof of identity at the time of delivery, we reserve the right to deny the delivery. This is purely a security measure to safeguard your order and ensure it reaches you securely.

Your Peace of Mind

We want you to shop with confidence, knowing that your order is in safe hands. This verification process is just one of the many ways we prioritize your safety and the security of your purchases.

If you have any questions or concerns about this process or need any assistance, please don't hesitate to reach out to our customer service team. We are here to make your shopping experience as smooth and secure as possible.