Terms & Conditions

Refund Policy

Thank you for choosing us for your jewelry needs. Please take a moment to understand our transparent refund policy:

  • Customized Items: Regrettably, personalized or engraved items cannot be returned or refunded due to their unique nature.
  • Returning Items: For regular items, kindly include the original receipt, invoice, box and label/tag intact with the product when requesting a return. Merchandise should be unused, free from wear, scratches, alterations, or resizing.
  • Timeframe: You have a generous window of 7 days from receiving your order to request a return. Rest assured, we'll process the refund within 10 business days after receiving the returned item and conducting a thorough quality check.
  • Cancellation: If you change your mind about non-customized orders before they're shipped, you're welcome to cancel. Upon cancellation, we'll refund the amount directly to your bank account within ten working days.
  • Refund Process: If you decide to return an item, reach out to our friendly customer service team via phone or email. They'll guide you through the process. After we receive and inspect the item, we'll swiftly initiate the refund.
  • Refund Options: We value your satisfaction. We'll refund the full amount to your bank account. If, for any reason, the transaction isn't successful, we can offer you a promotion code or coupon as a gesture of goodwill.
  • E-wallet Feature: As an added convenience, you have the choice to retain your refund as credit in our secure e-wallet. This credit can be easily used for your future purchases with us.

Payment

Experience seamless and secure payments with us:

  • Payment Methods: You can complete your purchase using Visa, MasterCard, or other methods clearly displayed on our website. Once the transaction is complete, the payment will be processed from your account, and you'll be redirected back to our website.
  • Card Validation: Please ensure that the credit/debit card you're using is registered in your name. Standard validation checks by the card issuer will apply.
  • Authorization: In case your card issuer declines the payment, we won't be responsible for any resulting delays or non-delivery of your order.
  • Payment In-Store: You're welcome to visit our office/store to personally pick up your item. Conveniently pay using your credit/debit card or cash.

Personal Data Usage

We value your privacy and handle your personal information with care. We use it to:

  • Process orders and fulfill services you've requested.
  • Communicate effectively about your orders and services.
  • Provide excellent customer support and promptly address inquiries.
  • Safeguard your account and keep you informed about any changes to our terms.

Security Measures

Your security is paramount to us:

  • Data Protection: We implement physical, technological, and administrative measures to ensure the security of your order and payment details.
  • Reasonable Precautions: While we take reasonable precautions, please understand that we cannot guarantee absolute data security.

Delivery & Shipping

  • Within UAE: To ensure smooth delivery, please provide accurate recipient details. The recipient will need to show valid identification upon delivery for verification.
  • Outside UAE: Presently, our delivery services are limited to within the U.A.E.

Location Delivery (In U.A.E)

  • If the recipient isn't available during delivery, the courier will make up to three attempts. If still unreachable, the item will be returned to our Dubai office.
  • If a customer chooses not to accept the delivery, they will be responsible for return shipping costs and any associated import duties.
  • We kindly request your cooperation in ensuring your availability for successful package delivery.
  • We want to ensure the smoothest delivery experience for you. Please note that we can only deliver orders to residential and commercial locations. Unfortunately, we cannot deliver to public places such as malls, hotels, restaurants, hostels, or on-road locations.

 

Terms and Conditions for Custom Jewellery Orders

 

1. Introduction By placing an order for custom jewellery with AAZ Jewellery, you agree to the following terms and conditions.

 

2. Order Process

2.1 Consultation and Design: All custom jewellery orders begin with a consultation to discuss your requirements and preferences. Design services may incur a fee.

2.2 Quotations: All quotes provided are valid for 30 days. Prices are subject to change after this period.

2.3 Approval: Work will commence only after the final design is approved and written confirmation is received from the customer.

 

3. Payment Terms

3.1 Deposit: A non-refundable deposit of 50% is required to begin work on custom jewellery.

3.2 Payment Schedule: Payments must be made according to the agreed schedule.

3.3 Final Payment: The remaining balance must be paid before delivery or collection of the item.

 

4. Cancellation and Refunds

4.1 Cancellation Policy: Deposits are non-refundable.

4.2 Refunds: Custom jewellery is non-refundable once the design is approved and work has commenced, except for defects or items not as described.

 

5. Changes to Orders

5.1 Design Changes: Any changes after design approval may incur additional charges and extend delivery time.

5.2 Communication: All changes must be communicated in writing and approved by both parties.

 

6. Delivery and Collection

6.1 Delivery Timeframes: Estimated delivery times are subject to change based on design complexity and material availability.

6.2 Shipping Costs: Additional costs for shipping and handling may apply.

6.3 Inspection on Delivery: Customers should inspect their jewellery upon receipt and report any issues within 7 days.

 

7. Warranties and Guarantees

7.1 Quality Guarantee: We assure the quality and craftsmanship of our jewellery.

7.2 Warranty Period: Our warranty covers defects in materials or workmanship for 7 day from the delivery date.

7.3 Exclusions: Damage caused by improper care or accidents is not covered.

 

8. Liability

8.1 Limitations: Our liability for any loss or damage arising from the use of our jewellery is limited to the extent permitted by law.

8.2 Insurance: We recommend insuring valuable custom pieces.

 

9. Intellectual Property

9.1 Design Ownership: Our designs remain our intellectual property. Customers are granted a license to use the design for personal use only.

9.2 Reproduction: Reproduction of our designs without prior written consent is prohibited.

 

10. Privacy

10.1 Data Protection: Personal information will be handled in accordance with our privacy policy.

10.2 Usage of Images: By placing an order, you consent to the use of images of your custom jewellery for marketing purposes.

 

11. Dispute Resolution

11.1 Governing Law: These terms are governed by the laws of Dubai, UAE.

11.2 Arbitration: Disputes will be resolved through arbitration.

 

12. Contact Information For any queries or issues regarding custom jewellery orders, please contact us at:

 

 

Updates to Terms

  • We may periodically update these terms. The most recent version will always be accessible on our platform. By continuing to use our platform, you indicate your agreement with any updated terms.