Refund policy

Returns & Refund Policy

Thank you for shopping with AAZ Jewellery. Here's everything you need to know about returns, cancellations and refunds.

7-day returns

You can request a return within 7 days of receiving your order.

What can be returned

To be eligible for a return, items must be:

Unused, with no wear, scratches, alterations or resizing
In the original box and packaging
Returned with the security tag still attached and unbroken. Items with a removed or damaged tag can't be returned.
Accompanied by the original receipt and invoice

What can't be returned

Personalised, engraved and custom-made items can't be returned or refunded because they're made just for you. This doesn't apply to items that arrive defective or not as described.

Damaged, defective or incorrect items

Please check your order when you receive it. If anything is damaged, defective or not what you ordered, contact us within 48 hours of delivery with clear photos (an unboxing video is ideal). We'll make it right with a repair, replacement or refund. Claims made after 48 hours may not be accepted.

Return inspection

Every piece we sell is recorded before it leaves us, including its weight, hallmark and product details. When a return arrives, we check it against these records. If the returned item doesn't match what we sent, or doesn't meet the conditions above, we can refuse the return and send the item back to you.

How to start a return

Contact our customer service team at info@aazjewellery.com or +971 50 34 24 700, and we'll guide you through the process.

Refunds

Once your item passes inspection, we'll refund the full amount within 10 business days. For your security, refunds are made only to the original payment method used for the order. We can't send refunds to a different card, bank account or person. If a refund to the original payment method isn't possible, we'll offer store credit of the same value instead.