Returns and Shipping Policy

Thank you for choosing us for your jewelry needs. We are committed to providing you with the best shopping experience possible. Please take a moment to understand our transparent Returns and Shipping Policy.

Returns

Customized Items

Regrettably, personalized or engraved items cannot be returned or refunded due to their unique nature.

Returning Items

For regular items, kindly follow these guidelines when requesting a return:

• Include the original receipt and invoice.
• Ensure the product is in its original box and packaging.
• Keep the label/tag intact with the product.
• Merchandise should be unused, free from wear, scratches, alterations, or resizing.

Timeframe

You have a generous window of 7 days from receiving your order to request a return. Rest assured, we'll process the refund within 10 business days after receiving the returned item and conducting a thorough quality check.

Cancellation

If you change your mind about non-customized orders before they're shipped, you're welcome to cancel. Upon cancellation, we'll refund the amount directly to your bank account within ten working days.

Refund Process

If you decide to return an item, reach out to our friendly customer service team via phone or email. They'll guide you through the process. After we receive and inspect the item, we'll swiftly initiate the refund.

Refund Options

We value your satisfaction. We'll refund the full amount to your bank account. If, for any reason, the transaction isn't successful, we can offer you a promotion code or coupon as a gesture of goodwill.

E-wallet Feature

As an added convenience, you have the choice to retain your refund as credit in our secure e-wallet. This credit can be easily used for your future purchases with us.