Terms of service

Terms of Service

These terms apply to all purchases from AAZ Jewellery L.L.C ("AAZ Jewellery", "we", "us"). By placing an order on our website, you agree to these terms.

1. Returns, refunds and cancellations

Returns, refunds and cancellations are covered by our Returns & Refund Policy. Refunds are made only to the original payment method used for the order.

2. Payment

  • Payment methods: You can pay using Visa, MasterCard or any other method shown at checkout.
  • Card validation: The card you use must be registered in your name. Standard checks by your card issuer apply, and we may contact you to verify an order before dispatch.
  • Declined payments: If your card issuer declines a payment, we aren't responsible for any resulting delay or non-delivery of your order.
  • In-store payment: You're welcome to pick up your item from our Dubai office and pay by credit/debit card or cash.

3. Delivery

  • We currently deliver within the U.A.E. only.
  • Orders are hand-delivered by one of the AAZ Jewellery business partners. We don't use third-party couriers.
  • The recipient must show a valid Emirates ID or passport on delivery or pickup, and the name must match the name on the order. We may withhold delivery if matching ID can't be shown.
  • We deliver to residential and commercial addresses only. We can't deliver to public places such as malls, hotels, restaurants, hostels or roadside locations.
  • We'll arrange up to three delivery attempts. After that, the order returns to our Dubai office.
  • If you refuse a delivery, you're responsible for any costs this causes.

See our Shipping Policy for full details.

4. Custom jewellery orders

  • Consultation and design: Every custom order starts with a consultation. Design services may carry a fee.
  • Quotes: Quotes are valid for 30 days. Prices may change after that.
  • Approval: Work starts only after you approve the final design in writing.
  • Deposit: A non-refundable 50% deposit is required to begin work. The balance must be paid before delivery or collection, according to the agreed schedule.
  • Refunds: Custom pieces are non-refundable once the design is approved and work has started, except for defects or items not as described.
  • Changes: Changes after design approval must be agreed in writing by both parties and may add cost and delivery time.
  • Timeframes: Delivery estimates may change based on design complexity and material availability. Shipping and handling charges may apply.
  • Inspection: Please inspect your jewellery on receipt and report any damage or incorrect items within 48 hours, with photos.

5. Warranty

We stand behind the quality and craftsmanship of our jewellery. Our warranty covers defects in materials or workmanship for 7 days from delivery. Damage from improper care or accidents isn't covered.

6. Liability

Our liability for any loss or damage arising from the use of our jewellery is limited to the extent permitted by law. We recommend insuring valuable pieces.

7. Intellectual property

Our designs remain our intellectual property. Customers may use them for personal use only, and they may not be reproduced without our written consent.

8. Privacy and security

We use your personal information to process orders, communicate with you, provide customer support and keep your account secure, as described in our Privacy Policy. We use physical, technical and administrative measures to protect your data, but no system can guarantee absolute security. By placing a custom order, you agree that we may use images of your piece for marketing.

9. Governing law

These terms are governed by the laws of Dubai, U.A.E. Disputes will be resolved through arbitration.

10. Changes to these terms

We may update these terms from time to time. The latest version will always be available on our website, and continuing to use our website means you accept any updates.

11. Contact us

Email: info@aazjewellery.com
Phone: +971 4 228 7986 or +971 50 34 24 700
Address: 307, Al Kaz Building, behind National Bank of Fujairah, Al Ras, Deira, Dubai, U.A.E.